Return and Refund Policy

Return and Refund Policy

At Shaoyang Daxiang District Nanyuan Communication Store (Individual Business), we want you to be completely satisfied with your networking equipment, audio peripherals, desktop mounts, and power supplies. If something isn’t right, our return and refund policy is designed to be clear and fair.

Cancellation and Return Window

You may cancel or return an order within 30 days of delivery. To initiate a return, contact us within that period. Late requests may not be accepted.

Eligibility Conditions

To qualify for a refund, items must be:

• Unused and in original working condition
• In the original packaging with all accessories, manuals, and cables
• Returned within the 30-day window

Items showing signs of use, wear, or physical damage (excluding shipping damage) are not eligible for a full refund.

Non-Returnable Items

Most items are returnable. The following may be excluded:

• Software or digital products (not sold in our store at this time)
• Custom or personalized orders (if available in the future)

Our product categories include routers, network cables, switches, monitor arms, microphones, headphones, speakers, and power supplies – all of which are eligible if returned in proper condition.

Return Process

To start a return, please contact us:

• Email: services@nanyuanshop.com
• Phone: 17394934482

We will provide a Return Merchandise Authorization (RMA) number and return instructions. Once you receive the RMA, ship the item securely with all original contents. You are responsible for return shipping costs unless the item is defective or the wrong product was sent.

For cross-border returns (we ship from our location in China), please follow the instructions provided. Return addresses will be given after RMA issuance. We recommend using a trackable shipping method.

Inspection and Refund Timing

Once we receive your return, our team inspects the item within 5 business days. If approved, we process the refund back to your original payment method (PayPal or credit/debit card used at checkout). Refunds include the purchase price minus any original shipping charges unless the return is due to our error.

After refund processing, it may take 5–10 business days for the funds to appear in your account, depending on your payment provider.

Exchanges

We do not offer direct exchanges. If you need a different model or color, please return the original item for a refund and place a new order.

Damaged or Wrong Items

If you receive a damaged item (due to shipping) or the wrong product, contact us within 48 hours of delivery. We will provide a prepaid return label and either ship a replacement or issue a full refund including original shipping costs. Please photograph the damage or error for our records.

Contact Us

For any return or refund questions, reach out to our support team:

• Email: services@nanyuanshop.com
• Phone: 17394934482

Our customer service team is ready to assist with your return and ensure a smooth process.