Contact Us
We Are Here to Help
At Nanyuan Communication Store, we are committed to providing you with reliable networking equipment and excellent customer support. Whether you have a question about your order, need help with product selection, or require assistance after delivery, our team is ready to assist you.
Customer Support
Our support team handles inquiries related to product specifications, order status, shipping, returns, and technical questions for all our product categories including routers, power supplies, audio peripherals, desktop mounts, and network cables & switches. We typically respond within 24 hours during business days.
For fastest service, please include your order number in all correspondence.
Contact Information
- Email: services@nanyuanshop.com
- Phone: +86 17394934482
- Business Address: No. 1007-1008-2007-2008, Building 1, Qiandao Nanyuan, Chengnan Street, Daxiang District, Shaoyang City, Hunan Province, China
Business Hours
We are available Monday through Friday, 9:00 AM to 6:00 PM (China Standard Time, UTC+8). Messages received outside these hours will be responded to on the next business day.
Order & Payment Inquiries
We process payments securely through PayPal and major credit cards. For questions about your payment, order confirmation, or invoice, please contact us by email with your transaction ID. We do not store full payment details on our servers.
Shipping & Delivery
All orders are shipped from our warehouse in Shaoyang, China. We use tracked shipping methods and will provide you with a tracking number once your order is dispatched. If you have not received your order within the estimated delivery window, please reach out and we will assist in tracking the package.
Returns & Refunds
If you are not satisfied with your purchase, please review our Returns Policy and contact us for a return authorization. We handle returns promptly and will process refunds within 5–7 business days after we receive and inspect the returned item.
Privacy Assurance
Your privacy is important to us. We only use your personal information to process orders, provide customer service, and improve your shopping experience. We do not share your data with third parties for marketing purposes.
Why Shop With Us?
Nanyuan Communication Store is a verified business operating from Shaoyang, Hunan, China. We specialize in networking and tech accessories. Our products are carefully selected and tested to meet quality standards. We offer competitive pricing and reliable international shipping. Our goal is to make your cross-border shopping experience smooth and trustworthy.