Shipping Policy

Shipping Policy

At Nanyuan Communication Store, we aim to deliver your networking and desktop equipment quickly and reliably. This policy explains how we process and ship orders from our facility in Shaoyang, Hunan, China to customers in the United States.

Processing Time

Orders are typically processed within 1–2 business days after payment confirmation. During peak periods or for high-demand items, processing may take up to 3 business days. You will receive an email confirmation with your order details once processing begins.

Shipping Methods and Fees

All products listed on our store qualify for free standard shipping. We use trusted carriers such as USPS, FedEx, or UPS for final delivery within the United States. Expedited shipping options are not currently available; however, you may contact us at services@nanyuanshop.com to inquire about express delivery for specific orders.

Delivery Estimates

Standard shipping to the United States typically takes 7–14 business days from the date of shipment. Delivery times may vary based on your location, customs processing, and carrier performance. Remote or rural areas may experience slightly longer delivery windows.

Tracking

Once your order ships, you will receive a tracking number via email. You can use this number to monitor your package’s journey. If you do not receive tracking within 5 business days of your order, please contact us.

Customs, Duties, and Taxes

As the buyer, you are responsible for any customs duties, import taxes, or brokerage fees that may be levied by U.S. authorities. We are not responsible for delays caused by customs inspections or for additional charges incurred. Please check with your local customs office for an estimate of potential fees before placing your order.

Address Changes

If you need to change your shipping address, please contact us as soon as possible. We will do our best to update the address if the order has not yet shipped. Once shipped, we cannot redirect packages. Ensure your shipping address is accurate at checkout.

Lost or Damaged Packages

In the unlikely event that your package is lost in transit or arrives damaged, please reach out to us within 7 days of the expected delivery date. We will initiate an investigation with the carrier. If the package is confirmed lost or damaged, we will offer a replacement or full refund, including shipping costs. Contact us at services@nanyuanshop.com or call 17394934482 (available Monday–Friday, 9:00 AM–6:00 PM China Standard Time).

Split Shipments

If your order contains multiple items, they may be shipped from different warehouses or in separate packages. You will receive individual tracking numbers for each shipment. There is no additional cost for split shipments.

Contact Us

If you have any questions about our shipping policy or a specific order, please contact our customer support team:

• Email: services@nanyuanshop.com
• Phone: 17394934482
• Mailing Address: No. 1007-1008-2007-2008, Building 1, Qiandao Nanyuan, Chengnan Street, Daxiang District, Shaoyang City, Hunan Province, China